Basic After Purchase Mail (APM)
How to manually request for reviews
Apart from the automatic review request emails we send on your behalf when orders are made on your store, we have the Manual Review Request (MRR) feature that allows you to request for reviews from persons by manually adding their details into our system. The MRR feature is pretty useful for users who provide services. Once you have an email after providing a service, you can add it to our system and the system will send a review request to the email using a customizable email template. Here’sSome readersHow to collect photo and video reviews
Visual marketing is a great way to get more sales for your business. Photos and videos from customers make it easy for visitors to your site to get convinced to buy from you thereby increasing conversion rate. Our After Purchase Mail (APM) feature allows reviewers to add media to their reviews and make the review compelling. Things to remember: You can turn on the ability to collect photo reviews if you're on the Lunch plan and the video when on the Dinner plan. There is aFew readersHow to add your logo and center it in your APM email
You can add your business' logo to the review request emails we send on your behalf. Follow the steps below to learn how to do this: 1- Login to your Kudobuzz dashboard and go to the After Purchase Mail template section. 2- In the Email Message section, put your cursor where you want to add the logo and click on the image icon. (https://storage.crisp.chat/users/helpdesk/website/b4624435cf53a800/imageFew readersHow to add business logo in the APM
In order to personalize the emails that go out to customers after purchasing from your store, you might want to add your business logo. Follow the steps below to do that. Enter your Kudobuzz dashboard and click on Collect Reviews On the APM page, click on Template (https://storage.crisp.chat/users/helpdesk/website/8764e814bed28000/7c3faa21-02cd-4cb9-824d-21ce3c1d7au5l.pngFew readersHow to restore your APM template to default
When you feel the need to restore your After Purchase Mail template to the default email template, kindly follow the steps in this guide to reset it. Enter your Kudobuzz dashboard and click on Collect Reviews Navigate to the APM template customization page (https://storage.crisp.chat/users/helpdesk/website/d1c903a03a579000/b0727398-7c23-484c-a234-fd8ac01w3ncn0.Few readersUnderstanding the APM variables
With the After Purchase Mail (APM) feature, you are able to customize the tone and language in the review request emails to suit your audience. In customizing the email, we present you with some variables that you can use to personalize the email. Here is a list of them and what you can use them for: 1. firstname Use the First Name variable when you want only the first name of the customer to be displayed where you use it. 2. lastName The last name will display only tFew readersIntroducing APM Review Form Branding
Our newly added color branding tool gives your emails a more authentic feel to match your brand. You can change the colors of your star ratings, button text and background color in your emails with ease. To do it, follow these steps below: NB: Whatever color combination you choose here will be applied to your APM email form. Enter your dashboard and click on Collect Reviews from the left menu panel. (https://storage.crisp.chat/users/helpdesk/website/b4624435cf53a800/imageiff9sFew readersWhy am I receiving 'Attention is required' notification on my dashboard?
Please read on if you're wondering why you have a pop-up notification on your dashboard! I will explain why you have them and their importance basically. Why do you have them? This notification is set to automatically show by default if there is an issue with your After Purchase Mail feature (APM) that requires your attention. We send out APMs to solicit reviews on your behalf when your custFew readersHow To Set Up After Purchase Mail
OVERVIEW Usually when customers buy products from your store, you’ll want to request reviews from them so you can use the reviews to attract more customers. The After Purchase Mail (APM) feature of the Kudobuzz Reviews app automatically sends out emails to your customers after they have made purchases from your store. Setting up your After Purchase Mail To set up your After Purchase Mail, follow the steps below: From the dashboard, click on Collect Reviews from the left mePopular
Advanced After Purchase Mail OR Campaigns
Creating Customer Segments on Kudobuzz
Hooray! We launced a new feature that allows you to group your customers based on your prefered criteria, so that you can send out emails requesting reviews or other business related content. Let's dive in; On your dashboard, navigate to Campaigns On the Campaigns page, click on Customers. (https://storage.crisp.chat/users/helpdesk/website/5b6b59bc7Few readersCustomizing campaign settings - Block a reviewer
On the Campaign settings page, click on the General tab then scroll down and click on block reviewer On the block reviewer page, you have the option to add a reviewer manually or import them via uploading a csv. To manually add a reviewer, clickFew readersCustomizing campaign settings - General Page
We have an additional feature called campaign settings that allows you to customize some operations and activities to suit your preference. We'll start with General settings. To customize general settings On the Campaigns page, click on Campaign Settings On the campaign settings page, click on General. This page has general customization features. Let's take them oneFew readersHow to edit a campaign
On the dashboard, click Campaigns Click on Campaigns Click on the Edit icon You'll be redirected to the 'create a campaign'Few readersHow to Deactivate a campaign
On the dashboard, click Campaigns Click on Campaigns Toggle to turn off the campaign Notice that the 'active' turns to 'inactive' !Few readersHow to manually add a customer for Segmenting
On the dashboard, click Campaigns On the Campaigns page, click on Customers. Click on Import Customers 4, ClickFew readersHow to create a campaign
On the dashboard, click 'Review Campaigns' tab Click on Create New Campaigns Click on New Campaign Choose the type of campaign you want. (https://storage.crisp.chat/usFew readersSending smart review requests
We have had some cases where APMs didn't go out because there were no products details attached to the order schedule. We have found a workaround for such cases now. You can use the Smart Review Request feature to request business reviews from your customers, instead of reviews directly linked to the products they purchased from your store. See the guide below on how to set it up. On your Dashboard, go to Collect Reviews (https://storage.crisp.chat/users/helpdesk/website/b4624435cf53aFew readersCustomizing campaign settings - thank you page
The thank you page localization helps you to optimize the default text in the review request form to suit your audience and brand tone. Let's get started. On the Campaign Settings page, click Thank You Page Localization Change the text/wordings to suit your preference Remember to click Save for your chaFew readersUnderstanding Campaign Analytics
The Campaign analytics is a feature like our old APM page. Here, you get a summary of how your campaigns have fared. Let's take a look at some of the features on the page. To get to the Campaign analytics page, On the dashboard, click Campaigns Click on Campaign Analytics You're taken to the analytics pageFew readersHow to import customers for segmenting
On the dashboard, click Campaigns On the Campaigns page, click on Customers. Click on Import Customers 4, Click on Import CSFew readersHow to delete a campaign
On the dashboard, click Campaigns Click on Campaigns Click on the Delete icon Click Confirm to confirm your actions (hFew readersHow to block a reviewer from receiving review requests
There are times you want to prevent certain people from receiving review request emails from your business for whatever reason. This is how to go about it: Enter your Kudobuzz dashboard and click on the Collect Reviews. On the After Purchase Mail page, scroll down to the Advanced Settings section and select Block Reviewer. (https://storage.crisFew readersDeleting a Segment
Before you delete a segment, make sure that it isn't linked to any campaign, as a segment can't be deleted if it's linked to a campaign, except that campaign is deleted as well. Click here to see how to delete a campaign. On the dashboard, click Campaigns On the Campaigns page, click onFew readersCustomizing campaign settings - Review form localization
The review form localization helps you to optimize the default text in the review request form to suit your audience and brand tone. Let's get started. On the Campaign setting page, click on Review Form Localization Change the wording or optimize them as preferred (https://storage.crisp.chat/users/helpdesk/website/4b5c36a7fdcb8c00/0ba181ef-f4b3-40e9-911c-0e9380hx6Few readersEditing a Segment
On the dashboard, click Campaigns On the Campaigns page, click on Customers. Click on the Edit icon next to the segment you want to make changes to (https://storage.crisp.chat/users/helpdesk/website/99c08e33035f8000/388757f2-d5f3-4d4c-ab72-Few readersHow to Collect Other Reviews
.1. On the dashboard, click 'Review Campaigns' tab Click on Create New Campaigns Click on New Campaign Choose Collect Other Reviews (https://storage.crisp.chat/users/helpdFew readersHow to search campaigns
On the dashboard, click Campaigns Click on Campaigns On the Campaigns page, you can search by either 'on-going' or 'one-time to pull campaigns with those conditions, or you can search using the campaign name. (https://storage.crisp.chat/usFew readersHow to unblock a reviewer to start receiving review requests
If you have blocked some customers from receiving review request emails from your business, you can unblock them to start receiving the requests once again. To unblock a blocked user, follow the steps below; Enter your Kudobuzz dashboard and click Collect Reviews from the left side of your dashboard. On the After Purchase Mail page, scroll down to thFew readersHow to enable the campaigns feature
Follow these steps to enable the Campaigns feature in your dashboard. Click on your name on the top right of your dashboard, and Go to settings On the Settings page, go to Features in Beta Toggle the button on to enable the Campaigns feature (https://storage.crisp.chat/users/helpdesk/website/b4624435Few readersHow to collect Google Reviews
On the dashboard, click 'Review Campaigns' tab Click on Create New Campaigns Click on New Campaign Choose Collect Google Reviews (https://storage.crisp.chat/users/helpdFew readersHow to Collect Product Reviews
On the dashboard, click 'Review Campaigns' tab Click on Create New Campaigns Click on New Campaign Choose Collect Product Reviews (https://storage.crisp.chat/users/helpFew readersHow to collect Facebook Reviews
On the dashboard, click 'Review Campaigns' tab Click on Create New Campaigns Click on New Campaign Choose Collect Facebook Reviews (https://storage.crisp.chat/users/helFew readersHow to collect Business Reviews
On the dashboard, click 'Review Campaigns' tab Click on Create New Campaigns Click on New Campaign Choose "Collect Business Reviews" (https://storage.crisp.chat/users/Few readersHow to active the new campaign feature
Welcome a newly improved APM, the ‘Campaigns’ feature. The new Campaigns feature allows you to collect well structured reviews by segmenting your customers and targeting them with specific review request. Example : You can group all customers that bought Extra Large Red T-shirts from you and ask them to leave a review on how well the t-shirt fits them. You can even narrow it as much as customers that bought Extra Large Red T-shirts for the price of $20 instead of those who bouFew readersHow to reschedule a review request in a campaign
On the dashboard, click Campaigns. On the campaigns page, click on Campaign Analytics. Optional :To find campaigns most relevant to you, use the search functionality to search through your list. Next to each caFew readers
How to turn off the APM (After Purchase Mail)
Kudobuzz has a feature, the After Purchase Mail, which is a feature that requests reviews via email from customers who have bought an item/items from your store. While a lot of customers love to make use of this to solicit reviews from their customers, some also prefer to turn it off and use their own campaigns for that purpose. Please keep reading if you want to turn off the APM function Enter your Kudobuzz dashboard and click on Collect Reviews (https://storage.crisp.chat/users/Few readersCreating email domains for requesting reviews
Follow the steps below to create an email domain to use for collecting reviews from your customers. On the dashboard, click on your profile on the top right, and select Settings from the list On the Settings page, select Email Domains Click on Add Domain (https://storage.crisp.chat/users/helpdesk/websitFew readersHow to filter through APM schedules
You can filter your APM schedules to see specific details that you need to know about your schedules. Filter details include schedule status, type and date. Under schedule status, here are the options: All Sent Scheduled Reviewed Failed Requires action Under schedule date, we have a calendar with which you can set a specific date or range Under schedule type, here are the options: Manual Automatic Follow the steps below to use the filter option From your dashboard, cliFew readersHow to switch from Basic APM to Advanced Collect Review (Campaigns)
Kudobuzz has the Basic APM and Advanced Collect Review (Campaigns) features available on your Collect reviews dashboard. While some customers love to make use of the Basic APM to solicit reviews from their customers, some also prefer to use the Advanced version or Campaigns for that purpose. Please keep reading if you want to know how; On your Kudobuzz dashboard, click on Collect Reviews. Toggle on the button on the collect review page to enable Advanced Collect Review (Campaigns).Few readersRequesting for reviews from Booking Orders for Wix users
Now, it is possible to import booking orders with Kudobuzz in order for your APMs (After Purchase Mails) to to go out requesting for reviews for them. Follow the steps below to set it up. Enter your Kudobuzz dashboard and click on Integrations from the left menu panel. Click on the Booking Orders button. (https://storage.crisp.chat/users/helpdesk/website/b4624435cf53a800/image1q2rc7f.Few readersIntroducing Kudobuzz Review Analytics
At Kudobuzz, we've added a Review Analytics feature to provide insights into your review statistics over time, just so you have an idea the progress you're making with regards to gathering reviews and how they have impacted your business over time. Currently, you receive weekly updates that summarize your received reviews and highlights key sentiments shared by your customers. This way, you can effortlessly monitor your performance and compare it to industry standards to stay ahead of the curveFew readers