Manage reviews
How to Automatically Publish Reviews to Your Site
When reviews come in from your social accounts and other sources, they are not published automatically. You will have to log in to your account to publish them. If this is somewhat of a hassle to you and you'd prefer that your reviews are automatically published once they come in, please continue reading. Follow this guide to customize your settings to automatically publish reviews based on their star ratings. On your dashboard, click on Moderation and select Manage Reviews. (httpsPopularHow to import your reviews
From the dashboard, click on Moderation from the left menu panel. Click on Manage Reviews from the list. Download the sample CSV file given and check to see if it's similar to what you have. If not, you can copy the details from your file unto the sample file provided.PopularHow to add Offline Reviews
Kudobuzz allows you to add reviews that you may have either collected offline or collected using another platform. This guide will show you how to add such reviews. From the dashboard, click on Moderation from the left menu options. Choose Manage Reviews option. (https://storage.crisp.chat/users/helpdesk/website/24b1cc045eaa2600/b0e0cd43-3a97-4a4d-8437-9d6ee71PopularHow to convert a review to a product or business review
Occasionally you receive a business review that you would have preferred was assigned to a particular product or vice versa. With converting reviews, you can change a product review to become a business review and you can change a business review to become a product review. Definitions: Product review is a review that is attached to one or more products. Product review is mostly about the qualities of a product. Business review is a review that describes the qualities of a businePopularHow to Publish Reviews to your Site
All reviews that you add, collect or curate are displayed in the Manage Reviews section of your dashboard. Follow this guide to get them published on your site. On your dashboard, click on Moderation and select Manage Reviews Click on Unpublished reviews and choose the review/reviews you want to publish. (https://storage.crisp.chat/users/helpdesPopularHow to assign a review to multiple products
Occasionally you may receive a review that you wish to assign to multiple products. You can assign a review to one or more products. Here's how to go about it: Log in to your dashboard, click on Moderation and select Manage Reviews Select the review you want to assign and click on the Publish button. (https://storage.crisp.chat/users/helpdesk/website/4cfSome readersAdding "Verified Reviewer" tags to your imported reviews
Great news! It is now possible to verify reviews imported onto your dashboard. Let's take a look in the steps below: Create a new column in your CSV file and label the header as verified. Insert the data as true in each cell under the verified header column. Please note, this field is not really mandatory, but if the 'verified' column is not passed as 'true', it means the reviews are unverified by default. Meaning, they will not have the 'Verified reviewer' tag attached tFew readersHow to publish your comments to reviews
Adding comments to reviews allows you to respond to your customers in order to address their concerns in cases where the reviews are negative or to appreciate their feedback. Comments on a published review allow you to provide some context or background to the review and make it easy for visitors to understand the full picture and make quick decisions. To leave a comment on a review, follow the steps below: On the detailed view of a review, type out your comment and click on Send. (httFew readersHow to request a review update
Have you ever had customers who due to one reason or the other left a negative or low-rating review, but after communicating with them would want to update their review? This new Update Review feature provides the perfect chance to do that. Here are the steps to follow to send out an email to a customer to update their review. On your dashboard, go to Moderation ClicFew readersHow to filter through your reviews
In the Manage Reviews section, all your reviews are displayed in a chronological order. What if I have hundreds of reviews and want to quickly checkout those that are unpublished? What if I want to see all reviews with images/videos in them? If you're asking yourself these questions, note that you can filter through your reviews. The steps below will show you how: 1- Login to your Kudobuzz dashboard. 2- In your dashboard, click on Moderation and select Manage Reviews. (https://stoFew readersHow to delete reviews in bulk
Sometimes, you may want to delete not one review but more reviews at a time. To delete your reviews in bulk, follow these steps below; 1- Enter your dashboard and tick the review or reviews you want to delete Click the Delete button Confirm your delete action and the reviews will be deleted (https://storage.crisp.chat/users/helpdesk/website/a781f94215157000/20aFew readersIntroducing Review Analytics on the dashboard
Kudobuzz wishes for our users to know exactly what their customers think about their business or products. As such keywords from reviews left by your customers, are highlighted for you to have an idea of the general sentiments of your customers in the review analytics email we send each week. Reviews are categorized as Positive, Negative, or Neutral. Then, sub-grouped under at least two of these topics on your dashboard: Quality Recommend Excellent Ease of Use FunctionalFew readersHow to share reviews to Facebook or Twitter
Want to display your reviews on your Facebook or Twitter pages? Follow this guide to help you do that. 1- On your dashboard, check for the 'Share' button under the review you want to share and click on it. Choose which social media channel you want to share the post to. (https://storage.crisp.chat/users/helpdesk/website/2313de4bd7bfcc00/b10c02ad-8237-4f06-93e8-856d72aFew readersAdding "Verified Reviewer" tags to your reviews collected via Kudobuzz widgets
Now, we have added the ability to verify reviews left via our widgets on your store. We presume that these reviewers who have reviewed your business or product have bought or had some form of interaction with your business. This means reviews from such users need to have the verified tags. Here's how it works: A review is created, example a user leaves a review through our onsite widget on your store and clicks submits. (https://storage.crisp.chat/users/helpdesk/website/b4624435cf53a800/aFew readersTranslating the review verification email
For every review left via the Kudobuzz widgets on your website, we request the reviewer to verify the review so that we can add a 'Verified' tag to the review. For reviews that are not left in English (non-English websites), we recommend translating the review verification request email into your site's primary language. See the steps below on how to translate the email content. On your dashboard, navigate to the On-Site widgets page (https://storage.crisp.chat/users/helpdesk/website/b4Few readersHow to feature your reviews
You can now showcase the reviews that you are most proud of and the ones that speak the best about your products and business at the top of the widget. Here is how to do it: Log in to your dashboard Click on Moderation and select Manage Reviews Select the review you want to feature Click on the MoreFew readers
Questions & Answer
How to respond to a question and publish the question and answer
We have the Question and Answer feature to help customers make inquiries about your products before making a purchase. If you have received a question from a customer and looking for how to respond to it, please follow the steps below. On your dashboard, go to the Moderation menu Click on Questions and Answers. (https://storage.crisp.chat/users/PopularHow To Enable/Disable Questions And Answers On Your Widgets
Questions and Answers (Q&A) feature allows you to receive queries/inquiries in the form of questions from visitors of your site via our widgets on display on your site. You may respond to these questions and then choose to display both the question and answers on the widgets to help future site visitors make quick decisions. Note: You will need to be on the Lunch and higher plans to use the Q&A feature. You can follow these steps to go about it; Login to your Kudobuzz dashboard. In youFew readersHow to disable Questions and Answers on your widgets
Questions and Answers (Q&A) feature allows you to receive queries/inquiries in the form of questions from visitors of your site via our widgets on display on your site. You may respond to these questions and then choose to display both the question and answers on the widgets to help future site visitors make quick decisions. Should you want to disable the ability to collect questions and answers, follow these steps; Note: You will need to be on the Lunch and higher plans to use theFew readers