Question 1

How To Set Up After Purchase Mail

Accepted Answer

OVERVIEW

Usually when customers buy products from your store, you’ll want to request reviews from them so you can use the reviews to attract more customers.

The After Purchase Mail (APM) feature of the Kudobuzz Reviews app automatically sends out emails to your customers after they have made purchases from your store.

Setting up your After Purchase Mail

To set up your After Purchase Mail, follow the steps below:

From the dashboard, click on Collect Reviews from the left menu options.
Select After Purchase Mail from the list of Collect Reviews features.

The following are areas you can update or customize to suit your business:

SET APM STATUS

The After Purchase Mail has an enable button that allows you to control whether you want to turn on the APM or not. For instance, if you decide at some point that you don’t want review request emails to go out to your customers when they buy from your store, you can disable it by toggling it off.

CONTROL NUMBER OF DAYS DELAY BEFORE REQUESTS GO OUT

You can set how many days delay should be considered before email requests go out. You can choo

Question 2

How to Automatically Publish Reviews to Your Site

Accepted Answer

When reviews come in from your social accounts and other sources, they are not published automatically. You will have to log in to your account to publish them.

If this is somewhat of a hassle to you and you'd prefer that your reviews are automatically published once they come in, please continue reading.

Follow this guide to customize your settings to automatically publish reviews based on their star ratings.

On your dashboard, click on Moderation and select Manage Reviews.

Proceed to turn the feature on and customize the settings according to your preference

Done!

Question 3

How to connect to Etsy

Accepted Answer

1- On your dashboard, click on Sync Social Reviews from the left side menu options.

2- On the 'Sync Social Reviews' page, click on Marketplaces.

Select Etsy from the list of channels.
Add your Etsy url and click Add link. Make sure that it is the review url and should look something like this: https://www.etsy.com/shop/yourshopname/reviews. If there's a country sub in there, you should remove that.

If it's added successfully you should see it added with an 'x' button that allows you to remove it.

Question 4

How to connect your Facebook account

Accepted Answer

The Kudobuzz Reviews app allows you to connect and import your Facebook reviews and display them on your website using beautiful widgets to attract more buyers.

This guide will walk you through how to import your Facebook reviews.

1- On your dashboard, click on Sync Social Reviews from the left side menu options.

2- Click on Social Channels and then select Facebook.

3 - Click on the Add Account button

5- You will be redirected to Facebook for authentication (if you are already logged in) or you will be asked to log in to Facebook then asked to authenticate. Click Continue to log in to your account

6- Select a page and click Add Page.

7- Your Facebook page will now be added and your Facebook reviews will start being pulled in.

Question 5

How to enable/disable review forms in widgets

Accepted Answer

Kudobuzz widgets are mainly used for the display of published reviews on your site. However, the widgets can also serve as a means to collect new customer reviews for your business.

By controlling the Review Form settings, you can allow your customers to leave reviews directly via your site through the widgets or disallow review collection through the widgets.

To enable or disable review collection via your widgets, kindly follow the steps below:

From your dashboard, go to the On-Site Widgets

On the Customization page, go to the Forms section and click on Review form.

On the review form settings page, toggle the buttons for Show on desktop and Show on mobile to enable or disable the review form.

Save settings to apply your changes. The changes you make will affect all widget types.

Onsite widget with no review submission capability

Onsite widget with review submission capability

Should you want to allow your customers to add media such as photos and videos to the reviews they are writing, toggle the Collect pho

Question 6

Adding Google Product Ratings

Accepted Answer

The Product Ratings program allows you to display aggregated reviews for your products to customers shopping on Google. Product ratings are shown in ads and free product listings, appearing as 1 to 5-star ratings that also display the total number of reviews for the product.

*Note that to participate in Product Ratings by uploading a feed of reviews, you must have the following:

A google shopping ads account
A minimum of 50 reviews in your Product Ratings feed

In your dashboard, go to Integrations

Click to turn on the button to enable Google product ratings. It is mandatory that you have a minimum of 50 reviews in your product rating feed.

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