Question 1

How To Set Up After Purchase Mail

Accepted Answer

OVERVIEW

Usually when customers buy products from your store, you’ll want to request reviews from them so you can use the reviews to attract more customers.

The After Purchase Mail (APM) feature of the Kudobuzz Reviews app automatically sends out emails to your customers after they have made purchases from your store.

Setting up your After Purchase Mail

To set up your After Purchase Mail, follow the steps below:

From the dashboard, click on Collect Reviews from the left menu options.
Select After Purchase Mail from the list of Collect Reviews features.

The following are areas you can update or customize to suit your business:

SET APM STATUS

The After Purchase Mail has an enable button that allows you to control whether you want to turn on the APM or not. For instance, if you decide at some point that you don’t want review request emails to go out to your customers when they buy from your store, you can disable it by toggling it off.

CONTROL NUMBER OF DAYS DELAY BEFORE REQUESTS GO OUT

You can set how many days delay should be considered before email requests go out. You can choo

Question 2

How to Automatically Publish Reviews to Your Site

Accepted Answer

When reviews come in from your social accounts and other sources, they are not published automatically. You will have to log in to your account to publish them.

If this is somewhat of a hassle to you and you'd prefer that your reviews are automatically published once they come in, please continue reading.

Follow this guide to customize your settings to automatically publish reviews based on their star ratings.

On your dashboard, click on Moderation and select Manage Reviews.

Proceed to turn the feature on and customize the settings according to your preference

Done!

Question 3

How to connect your Facebook account

Accepted Answer

The Kudobuzz Reviews app allows you to connect and import your Facebook reviews and display them on your website using beautiful widgets to attract more buyers.

This guide will walk you through how to import your Facebook reviews.

1- On your dashboard, click on Sync Social Reviews from the left side menu options.

2- Click on Social Channels and then select Facebook.

3 - Click on the Add Account button

5- You will be redirected to Facebook for authentication (if you are already logged in) or you will be asked to log in to Facebook then asked to authenticate. Click Continue to log in to your account

6- Select a page and click Add Page.

7- Your Facebook page will now be added and your Facebook reviews will start being pulled in.

Question 4

How to connect to Etsy

Accepted Answer

1- On your dashboard, click on Sync Social Reviews from the left side menu options.

2- On the 'Sync Social Reviews' page, click on Marketplaces.

Select Etsy from the list of channels.
Add your Etsy url and click Add link. Make sure that it is the review url and should look something like this: https://www.etsy.com/shop/yourshopname/reviews. If there's a country sub in there, you should remove that.

If it's added successfully you should see it added with an 'x' button that allows you to remove it.

Question 5

How to connect your Google Map Reviews to Kudobuzz

Accepted Answer

The Kudobuzz Reviews app allows you to connect and import your Google Map reviews for display on your website using beautiful widgets.

This guide will walk you through how to import your Google Map reviews.

Note: You should have claimed your Google My Business account and be on a paid plan to use this feature.

On your dashboard, click on Sync Social Reviews from the left side menu options.

Click on Social Channels and then select Google.

You'll now see an Add Account button. Click on it.

Your Google account will be authenticated and a prompt shown you to allow the permissions we need to be able to get your account connected.

Once your account is connected, you will see the option to select the business you want the reviews for. Select the business and click the Add Business button.

Your reviews should start coming in after a short while. You can then go to the Manage Reviews section to publish the reviews to get them showing on your site.

Question 6

How to enable/disable review forms in widgets

Accepted Answer

Kudobuzz widgets are mainly used for the display of published reviews on your site. However, the widgets can also serve as a means to collect new customer reviews for your business.

By controlling the Review Form settings, you can allow your customers to leave reviews directly via your site through the widgets or disallow review collection through the widgets.

To enable or disable review collection via your widgets, kindly follow the steps below:

From your dashboard, go to the On-Site Widgets

On the Customization page, go to the Forms section and click on Review form.

On the review form settings page, toggle the buttons for Show on desktop and Show on mobile to enable or disable the review form.

Save settings to apply your changes. The changes you make will affect all widget types.

Onsite widget with no review submission capability

Onsite widget with review submission capability

Should you want to allow your customers to add media such as photos and videos to the reviews they are writing, toggle the Collect pho

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