Why are my reviews not showing though they are published?
We have added a new functionality that allows you to show only reviews with media on your site.
That means that when that functionality is turned on in these 3 steps below on your customization page:
You will only see reviews that have photos or videos attached. You won't see reviews that are only text and don't have photos or videos attached.
That may be why your reviews (PopularWhat are the mandatory (required) fields when importing reviews?
To import reviews in a CSV into Kudobuzz, you need to ensure the CSV has the following headers even though some of the headers may have no data:
created_at,title,message,product_id,rating,reviewer,name,published,verified,review_image_url
Once the headers are accurate, ensure the following headers have data as they are the required fields.
name
message
rating
published (has boolean value of TRUE or FALSE)
verified (has boolean value ofPopularHow do I remove the Kudobuzz logo?
The Kudobuzz logo can be removed once you sign up to our Dinner plan. Head on to our pricing page to upgrade your plan.
Please follow this guide to upgrade your plan.PopularWhen I installed Kudobuzz, I didn't set up a password. Why is Kudobuzz requiring one?
When you install Kudobuzz via a platform we support such as Shopify, Bigcommerce, Wordpress or Weebly, we allow you to log in to Kudobuzz directly from your site admin. This can be your default way of logging in all the time.
If for some reason, you need to log in without logging in to your site admin, use our forgot password form to create a password.PopularCan I import reviews from other review apps?
You can import reviews from your previous reviews app using the import reviews tool in our dashboard.
We are able to import reviews from all review apps once you have the reviews available in a CSV file.
Take a look at a step by step guide on how to do this here.Some readersWhy are my published product reviews not showing up on my site?
Product reviews show up primarily in the product widget. Check to see if you have this widget installed on your product pages.
You can also set your product reviews to show on your onsite and full page widget as well. This can be done by changing their settings under the 'customize widgets' page inSome readersWhy are my star rating and product reviews widgets not showing?
There are two instances that will cause your product widget and/or your star rating widget not to show.
When you don’t have product reviews yet or when no reviews are published for the product
If you do not have product reviews, though the product widget will show an empty widget with a prompt for your visitors to leave reviews for your business, the star rating widget will not show at all.
The star rating widget only shows when there are published product reviews for the particularSome readersHow do I connect and disconnect my social accounts?
Kudobuzz allows you to connect to your social accounts such as Etsy, Yelp, Google, and Facebook and pulls in reviews from these social accounts for display on your site via our widgets.
To connect to your social accounts, follow the steps below;
Connect your Facebook page here.
Follow this step by step guide to connecSome readersWhy are my star ratings not showing on all my collection pages?
Wix still does not have an official way of allowing Kudobuzz to display star ratings on collection pages. Due to a lot of customers requesting that feature, we found an alternative to use in the meantime till Wix is ready to make implementations that will make the star ratings show successfully.
The alternative is for the star ratings to show on the first page of your collection pages, but not subsequent pages. That means that once customers get to your site, they are still able to see star ratSome readersHow do I update my email address?
More often than not, you just need to have the email address that your customers see when you send out emails to request reviews. Please see the steps to do that;
Go to your 'settings' page from your dashboard.
From your settings page, click on the 'email preference' tab. Then type in your preferred email. You can turn on the 'notification tab' so that you receive emaSome readersHow do I remove the widget showing everywhere on my site?
To remove the on-site widget, you'll need to turn off the Widget Visibility and Mobile Visibility on the 'customization' page. See the steps to do that hereSome readersKudobuzz Review Tags Explained
If you're wondering why some of your reviews have the 'verified' tags and others don't, please read on! I will explain the tags we have at Kudobuzz and what range of reviewers they are for.
The Verified Buyer Tag
This tag is automatically issued for reviewers who leave reviews through our After Purchase Mail feature (APM). We send out APMs to solicit reviews on your behalf when your customers have bought from your store, and so that means that their credibility can be validated, as weSome readersHow can I delay the time it takes for a customer to be asked for a review?
You can do that in your Configurations tab on the APM page (for customers who have APM). See the steps on how to go about it here.Some readersI imported reviews and they all have the same name. Now what?
Your CSV file must have contained the same email address for each review. When importing reviews, you need to have unique email addresses for each review in the list.
Contact us to remove the previously imported reviews to enable you re-import the reviews.Some readersDo you have a reseller dashboard or offer white-label programs?
We're not running any programs like that currently, we do however offer a generous discount if you need to subscribe for multiple accounts. Send us a message using the chat button at the bottom of the page for more details.Some readersCan I delete reviews?
Yes, you can delete reviews you don't want to add to your list.
Head over to the 'manage reviews' section, choose the reviews you want to delete and hit the delete button.Some readersWhy are my reviews not syncing from Facebook?
Reviews are not pulled in in real time by Kudobuzz. They are queued up and updated, usually within a few hours.
If it takes longer than a few hours, please contact us at [email protected] or through the in-app chat box.Some readersCan I upload reviews manually?
Absolutely!
You can add offline reviews as custom reviews under the 'Collect Reviews' page. To do that, please follow this guide here
Got a large number of these reviews? Use the import feature instead.
Follow this guide to learn how to import reviews into Kudobuzz.Some readersI have installed the app on my Shopify but nothing comes up
Some of Shopify users have an issue of getting stuck after installing the app.
In your Shopify dashboard, click on Online Store
Then click on Customize
Go to Theme Settings at the bottom left of the page
![](https://storage.crisp.chat/users/helpdSome readersWhy is my Etsy URL not connecting?
The Kudobuzz Reviews app allows you to connect and import your Etsy reviews and display them on your website using beautiful widgets to attract more buyers.
However, if the Etsy url you are trying to connect is not in the right format, the system will not accept it.
The right Etsy url should follow this link structure - https://www.etsy.com/shop/YourShopName/reviews
Wrong Etsy url structure - **[https://www.etsy.com/uk/shop/YourShopNamSome readersStuck at onboarding? Here's what to do.
Some of our Wix users have an issue of getting stuck on the business details page of the onboarding process after they have installed the app.
This usually happens when we're unable to retrieve some information from your Wix site because you're yet to add them. These information include your business email, and whether your website is actually live or otherwise.
Without a stated email address in your Wix account, you won't be able to set up Kudobuzz properly, and, Kudobuzz won't workSome readersCan I use my Kudobuzz account on more than one site?
Yes and No.
If you want to display the same set of reviews to customers on both sites, then yes, you can use only one Kudobuzz account. This usually happens when you have two different domains for the same site, example, one for UK and the other for US.
If however the sites are for two different businesses or the same business but for audiences that speak two different languages, you need to set up a Kudobuzz account for each site.Some readersIn-app Chat button not showing on page
If the in-app chat button is not showing on your page. Kindly consider the possible causes with the accompanying solutions below.
Adblockers
If you have installed a JavaScript or ad blocking browser plugin/extension you may not see the in-app chat button on your page.
Possible solutions include:
disabling the plugin or extension
whitelisting the intercom.com domain to enable the chat icon to
Tracking Protection
Also, tracking prSome readersI Have Installed the App, What Next?
After installing the Kudobuzz app, here is a list of the things to do to get you started.
1. Connect social accounts
Kudobuzz allows you to connect to your social accounts such as Etsy, Yelp, Google, and Facebook. The app then pulls in reviews from these social accounts for display on your site via our widgets.
To connect to your social accounts, please see all related guides here
If for some reason you will liSome readersHow can I change the date format of my reviews?
From your dashboard, go to the On-Site Widgets
Go to the Formatting tab, and select your preferred date format. Hit the 'save' button to save your workSome readersWhy is my star rating and product reviews widgets not showing?
There are two instances that will cause your product widget and/or your star rating widget not to show.
When you don’t have product reviews yet or when no reviews are published for the product
If you do not have product reviews, though the product widget will show an empty widget with a prompt for your visitors to leave reviews for your business, the star rating widget will not show at all.
The star rating widget only shows when there are published product reviews for the particularSome readersCan customers ask a question on the widgets?
If you have turned on the questions and answers feature, there will be a “Ask a question” button showing on the onsite and product widget. See the article on how to turn it on for both widgets here.
Once this button is clicked, a visitor to your site can make an inquiry and you will receive the question in your dashboard with an accompanying email notification. You can decide to publisFew readersCan I respond/reply to reviews?
You can only respond to reviews that have email addresses. For example, reviews from your socials don't have email addresses and so you're unable to respond to them.
You're only able to respond to reviews from customers with emails, as the replies would go directly to their email. Of course, you still have the option to publish them so they show on your site.
**Replying to RevFew readersWhy are all my Amazon reviews not in?
We understand how fetching in all your reviews is important to your business.
However, due to the nature of Amazon review pages, we are limited by what reviews we can pull in.
At the moment, we are only able to fetch reviews from Amazon urls that have a .com and .co.uk domain extension.
For .co.uk Amazon urls, we are able to fetch only UK reviews on the page and for .com Amazon urls, we are able to fetch only US reviews on the page.
We're continuously working on improving howFew readersI need to add another social account but I get the prompt: "You have exceeded your plan limit"
Users on the free plan can only connect their Facebook account. All other accounts; Yelp, Etsy, Amazon, and Google, can be connected once you've upgraded to a higher plan.
Please check this guide to upgrade your plan.Few readersWhy are my reviews not syncing even after adding Etsy URL
You might added your Etsy URL but with the wrong format.
Please make sure that it is the review URL and should look something like this: https://www.etsy.com/shop/yourshopname/reviews. If there's a country sub in there, you should remove that.
If it's added successfully you should see it added with an 'x' button that allows you to remove it.Few readers