• Why Your Orders Are Not Being Scheduled

  If you’re reading this, you’re most likely wondering why you are seeing statistics on the number of orders pending instead of orders that have been scheduled and/or sent. There are two options for the status of orders for which review request emails will be sent. 1-- After Purchase - This means immediately orders are purchased, we count up to the number of days you have chosen for emails to be sent to send the review request emails 2-- After Fulfillment - This means, review requesPopular

• Why are my published product reviews not showing up on my site?

  Product reviews show up primarily in the product widget. Check to see if you have this widget installed on your product pages. You can also set your product reviews to show on your onsite and full page widget as well. This can be done by changing their settings under the 'customize widgets' page inPopular

• Can I import reviews from other review apps?

  You can import reviews from your previous reviews app using the import reviews tool in our dashboard. We are able to import reviews from all review apps once you have the reviews available in a CSV file. Take a look at a step by step guide on how to do this herePopular

• Can I delete reviews?

  Yes, you can delete reviews you don't want to add to your list. Here are the steps to follow to get this done. Open your Kudobuzz dashboard and click on the Moderation tab. When the tab opens to Manage Reviews, select the review you would like to delete and click the Delete button at the top of the reviews. (https://storage.crisp.chat/users/helpdesk/website/b4624435cf53a800/imagePopular

• Kudobuzz Review Tags Explained

  If you're wondering why some of your reviews have the 'verified' tags and others don't, please read on! I will explain the tags we have at Kudobuzz and what range of reviewers they are for. The Verified Buyer Tag This tag is automatically issued for reviewers who leave reviews through our After Purchase Mail feature (APM). We send out APMs to solicit reviews on your behalf when your customers have bought from your store, and so that means that their credibility can be validated, as we receiPopular

• Can I upload reviews manually?

  Absolutely! You can add offline reviews as custom reviews under the 'Collect Reviews' page. To do that, please follow this guide here Got a large number of these reviews? Use the import feature instead. Follow this guide to learn how to import reviews into Kudobuzz.Popular

• Why are my reviews not showing though they are published?

  We have added a new functionality that allows you to show only reviews with media on your site. That means that when that functionality is turned on in these 3 steps below on your customization page: You will only see reviews that have photos or videos attached. You won't see reviews that are only text and don't have photos or videos attached. That may be why your reviews (Popular

• What are the mandatory (required) fields when importing reviews?

  To import reviews in a CSV into Kudobuzz, you need to ensure the CSV has the following headers even though some of the headers may have no data: createdat,title, message, productid, rating, reviewer, name, published, verified, reviewimageurl Once the headers are accurate, ensure the following headers have data as they are the required fields. name message rating published (has boolean value of TRUE or FALSE) verified (has boolean vPopular

• How do I remove the Kudobuzz logo?

  The Kudobuzz logo can be removed once you sign up to our Dinner plan. Head on to our pricing page to upgrade your plan. Please follow this guide to upgrade your plan.Popular

• In-app Chat button not showing on page

  If the in-app chat button is not showing on your page. Kindly consider the possible causes with the accompanying solutions below. Adblockers If you have installed a JavaScript or ad blocking browser plugin/extension you may not see the in-app chat button on your page. Possible solutions include: disabling the plugin or extension whitelisting the intercom.com domain to enable the chat icon to Tracking Protection Also, tracking prPopular

• Why are my star ratings not showing on all my collection pages?

  Wix still does not have an official way of allowing Kudobuzz to display star ratings on collection pages. Due to a lot of customers requesting that feature, we found an alternative to use in the meantime till Wix is ready to make implementations that will make the star ratings show successfully. The alternative is for the star ratings to show on the first page of your collection pages, but not subsequent pages. That means that once customers get to your site, they are still able to see star ratSome readers

• How do I remove the widget showing everywhere on my site?

  To remove the on-site widget, you'll need to turn off the Widget Visibility and Mobile Visibility on the 'customization' page. See the steps to do that hereSome readers

• I imported reviews and they all have the same name. Now what?

  Your CSV file must have contained the same email address for each review. When importing reviews, you need to have unique email addresses for each review in the list. Contact us to remove the previously imported reviews to enable you re-import the reviews.Some readers

• How do I update my email address?

  More often than not, you just need to have the email address that your customers see when you send out emails to request reviews. Please see the steps to do that; Go to your 'settings' page from your dashboard. From your settings page, click on the 'email preference' tab. Then type in your preferred email. You can turn on the 'notification tab' so that you receive emaSome readers

• How to locate your product ID from your Shopify dashboard

  For the reviews on your CSV file to be properly assigned to the right products, you need to ensure that you include the proper product IDs in the file. If you have a hard time finding your product ID, this is the way to get it from your Shopify dashboard. To get the product ID from Shopify, these are the steps to follow: Step 1: Log in to your Shopify account. Step 2: Navigate to the Products. Step 3: Click on the product whose product ID is required. Step 4: Copy the ProdSome readers

• I have installed the app on my Shopify but nothing comes up

  Some of Shopify users have an issue of getting stuck after installing the app. In your Shopify dashboard, click on Online Store Then click on Customize Go to Theme Settings at the bottom left of the page (https://storage.crisp.chat/users/helpdSome readers

• How can I delay the time it takes for a customer to be asked for a review?

  You can do that in your Configurations tab on the APM page (for customers who have APM). See the steps on how to go about it here.Some readers

• Why are my star rating and product reviews widgets not showing?

  There are two instances that will cause your product widget and/or your star rating widget not to show. When you don’t have product reviews yet or when no reviews are published for the product If you do not have product reviews, though the product widget will show an empty widget with a prompt for your visitors to leave reviews for your business, the star rating widget will not show at all. The star rating widget only shows when there are published product reviews for the particularSome readers

• Why are my reviews not syncing from Facebook?

  Reviews are not pulled in in real time by Kudobuzz. They are queued up and updated, usually within a few hours. If it takes longer than a few hours, please contact us at email protected or through the in-app chat box.Some readers

• I Have Installed the App, What Next?

  After installing the Kudobuzz app, here is a list of the things to do to get you started. 1. Connect social accounts Kudobuzz allows you to connect to your social accounts such as Etsy, Yelp, Google, and Facebook. The app then pulls in reviews from these social accounts for display on your site via our widgets. To connect to your social accounts, please see all related guides here If for some reason you will liSome readers

• Why is my star rating and product reviews widgets not showing?

  There are two instances that will cause your product widget and/or your star rating widget not to show. When you don’t have product reviews yet or when no reviews are published for the product If you do not have product reviews, though the product widget will show an empty widget with a prompt for your visitors to leave reviews for your business, the star rating widget will not show at all. The star rating widget only shows when there are published product reviews for the particularSome readers

• Do you have a reseller dashboard or offer white-label programs?

  We're not running any programs like that currently, we do however offer a generous discount if you need to subscribe for multiple accounts. Send us a message using the chat button at the bottom of the page for more details.Some readers

• Can I use my Kudobuzz account on more than one site?

  Yes and No. If you want to display the same set of reviews to customers on both sites, then yes, you can use only one Kudobuzz account. This usually happens when you have two different domains for the same site, example, one for UK and the other for US. If however the sites are for two different businesses or the same business but for audiences that speak two different languages, you need to set up a Kudobuzz account for each site.Some readers

• When I installed Kudobuzz, I didn't set up a password. Why is Kudobuzz requiring one?

  When you install Kudobuzz via a platform we support such as Shopify, Bigcommerce, Wordpress or Weebly, we allow you to log in to Kudobuzz directly from your site admin. This can be your default way of logging in all the time. If for some reason, you need to log in without logging in to your site admin, use our forgot password form to create a password.Some readers

• Why can't my customers submit reviews from their email?

  Occasionally, we get feedback from customers about their customers not being able to click on the 'Submit' button in the APM email that goes out to them after they have made a purchase. This is largely due to the email client they use (Zoho, Safari,iCloud mail). When such issues happen, an immediate fix would be to use the 'View in Browser' button at the top of email message. However, to combat this issue permanently, we have also come up with a newly improved APM called the Campaigns, which hSome readers

• Why are all my Amazon reviews not in?

  We understand how fetching in all your reviews is important to your business. However, due to the nature of Amazon review pages, we are limited by what reviews we can pull in. At the moment, we are only able to fetch reviews from Amazon urls that have a .com and .co.uk domain extension. For .co.uk Amazon urls, we are able to fetch only UK reviews on the page and for .com Amazon urls, we are able to fetch only US reviews on the page. We're continuously working on improving howSome readers

• Stuck at onboarding? Here's what to do.

  Some of our Wix users have an issue of getting stuck on the business details page of the onboarding process after they have installed the app. This usually happens when we're unable to retrieve some information from your Wix site because you're yet to add them. These information include your business email, and whether your website is actually live or otherwise. Without a stated email address in your Wix account, you won't be able to set up Kudobuzz properly, and, Kudobuzz won't workSome readers

• What if i don't want the widget that shows on all pages, i want to show it on a specific page.

  Would you prefer to have a widget that shows only on a specific page instead of the onsite widget? Then try using our slider widget or full page widget to display your reviews. To remove the on-site widget, you'll need to turn off the Widget Visibility and Mobile Visibility on the 'customization' page. See the steps to do that here Then enable the slider widget, kindly follow the steps hereSome readers

• I need to add another social account but I get the prompt: "You have exceeded your plan limit"

  Users on the free plan can only connect their Facebook account. All other accounts; Yelp, Etsy, Amazon, and Google, can be connected once you've upgraded to a higher plan. Please check this guide to upgrade your plan.Some readers

• Applying discount codes on Wix

  Hurray! It's raining discounts and coupon codes on Kudobuzz! Follow the steps below to successfully apply your discount code on Wix. Log in to your Wix account, go to Apps, and then click on Manage Apps Locate Kudobuzz Reviews in your list of apps and click on the Upgrade button Select your preferred plaSome readers

• Updating Billing Information (Coffee Users)

  If you would like to update your billing details but are on the Coffee plan, you are unlikely to find the Billing Update tab in your settings. Below is how to go about updating your billing information: Open your dashboard and click on the Upgrade Account button at the top right of the page. Select the subscription plan you would like to upgrade to and click on the Upgrade button beneath itFew readers

• Applying discount codes on Kudobuzz

  Hurray! It's raining discounts and coupon codes on Kudobuzz! Follow the steps below to successfully apply your discount code during upgrade: Log in to your Kudobuzz account and click on Upgrade account on the top right of your dashboard Once on the upgrade page, click on Apply Coupon Enter the coupon codeFew readers