• Why Your Orders Are Not Being Scheduled

  If you’re reading this, you’re most likely wondering why you are seeing statistics on the number of orders pending instead of orders that have been scheduled and/or sent. There are two options for the status of orders for which review request emails will be sent. 1-- After Purchase - This means immediately orders are purchased, we count up to the number of days you have chosen for emails to be sent to send the review request emails 2-- After Fulfillment - This means, review requesPopular

• Why are my published product reviews not showing up on my site?

  Product reviews show up primarily in the product widget. Check to see if you have this widget installed on your product pages. You can also set your product reviews to show on your onsite and full page widget as well. This can be done by changing their settings under the 'customize widgets' page inSome readers

• Can I import reviews from other review apps?

  You can import reviews from your previous reviews app using the import reviews tool in our dashboard. We are able to import reviews from all review apps once you have the reviews available in a CSV file. Take a look at a step by step guide on how to do this here.Some readers

• Can I delete reviews?

  Yes, you can delete reviews you don't want to add to your list. Head over to the 'manage reviews' section, choose the reviews you want to delete and hit the delete button.Few readers

• Kudobuzz Review Tags Explained

  If you're wondering why some of your reviews have the 'verified' tags and others don't, please read on! I will explain the tags we have at Kudobuzz and what range of reviewers they are for. The Verified Buyer Tag This tag is automatically issued for reviewers who leave reviews through our After Purchase Mail feature (APM). We send out APMs to solicit reviews on your behalf when your customers have bought from your store, and so that means that their credibility can be validated, as we receFew readers

• Can I upload reviews manually?

  Absolutely! You can add offline reviews as custom reviews under the 'Collect Reviews' page. To do that, please follow this guide here Got a large number of these reviews? Use the import feature instead. Follow this guide to learn how to import reviews into Kudobuzz.Few readers

• Why are my reviews not showing though they are published?

  We have added a new functionality that allows you to show only reviews with media on your site. That means that when that functionality is turned on in these 3 steps below on your customization page: You will only see reviews that have photos or videos attached. You won't see reviews that are only text and don't have photos or videos attached. That may be why your reviews (Few readers

• How do I remove the Kudobuzz logo?

  The Kudobuzz logo can be removed once you sign up to our Dinner plan. Head on to our pricing page to upgrade your plan. Please follow this guide to upgrade your plan.Few readers

• How do I remove the widget showing everywhere on my site?

  To remove the on-site widget, you'll need to turn off the Widget Visibility and Mobile Visibility on the 'customization' page. See the steps to do that hereFew readers

• What are the mandatory (required) fields when importing reviews?

  To import reviews in a CSV into Kudobuzz, you need to ensure the CSV has the following headers even though some of the headers may have no data: createdat,title, message, productid, rating, reviewer, name, published, verified, reviewimageurl Once the headers are accurate, ensure the following headers have data as they are the required fields. name message rating published (has boolean value of TRUE or FALSE) verified (has boolean vFew readers

• How to export reviews

  Here are the steps to export your reviews: Please note that this feature is only available for paid plans and only Kudobuzz business, product and checkout reviews will be exported. 1- Login to the dashboard 2- Click on the Profile icon at the top right corner of the dashboard 3- Select Settings from the drop down options that show (https://storage.crisp.chat/users/helpdesk/website/b4624Few readers

• Why are my star ratings not showing on all my collection pages?

  Wix still does not have an official way of allowing Kudobuzz to display star ratings on collection pages. Due to a lot of customers requesting that feature, we found an alternative to use in the meantime till Wix is ready to make implementations that will make the star ratings show successfully. The alternative is for the star ratings to show on the first page of your collection pages, but not subsequent pages. That means that once customers get to your site, they are still able to see star ratFew readers

• How do I connect and disconnect my social accounts?

  Kudobuzz allows you to connect to your social accounts such as Etsy, Yelp, Google, and Facebook and pulls in reviews from these social accounts for display on your site via our widgets. To connect to your social accounts, follow the steps below; Connect your Facebook page here. Follow this step by step guide to connecFew readers

• Can I respond/reply to reviews?

  You can only respond to reviews that have email addresses. For example, reviews from your socials don't have email addresses and so you're unable to respond to them. You're only able to respond to reviews from customers with emails, as the replies would go directly to their email. Of course, you still have the option to publish them so they show on your site. Replying to RevFew readers

• I imported reviews and they all have the same name. Now what?

  Your CSV file must have contained the same email address for each review. When importing reviews, you need to have unique email addresses for each review in the list. Contact us to remove the previously imported reviews to enable you re-import the reviews.Few readers

• In-app Chat button not showing on page

  If the in-app chat button is not showing on your page. Kindly consider the possible causes with the accompanying solutions below. Adblockers If you have installed a JavaScript or ad blocking browser plugin/extension you may not see the in-app chat button on your page. Possible solutions include: disabling the plugin or extension whitelisting the intercom.com domain to enable the chat icon to Tracking Protection Also, tracking prFew readers

• Why are my reviews not syncing from Facebook?

  Reviews are not pulled in in real time by Kudobuzz. They are queued up and updated, usually within a few hours. If it takes longer than a few hours, please contact us at email protected or through the in-app chat box.Few readers

• Do you have a reseller dashboard or offer white-label programs?

  We're not running any programs like that currently, we do however offer a generous discount if you need to subscribe for multiple accounts. Send us a message using the chat button at the bottom of the page for more details.Few readers

• I have installed the app on my Shopify but nothing comes up

  Some of Shopify users have an issue of getting stuck after installing the app. In your Shopify dashboard, click on Online Store Then click on Customize Go to Theme Settings at the bottom left of the page (https://storage.crisp.chat/users/helpdFew readers

• Why are my star rating and product reviews widgets not showing?

  There are two instances that will cause your product widget and/or your star rating widget not to show. When you don’t have product reviews yet or when no reviews are published for the product If you do not have product reviews, though the product widget will show an empty widget with a prompt for your visitors to leave reviews for your business, the star rating widget will not show at all. The star rating widget only shows when there are published product reviews for the particularFew readers

• How do I update my email address?

  More often than not, you just need to have the email address that your customers see when you send out emails to request reviews. Please see the steps to do that; Go to your 'settings' page from your dashboard. From your settings page, click on the 'email preference' tab. Then type in your preferred email. You can turn on the 'notification tab' so that you receive emaFew readers

• Why is my Etsy URL not connecting?

  The Kudobuzz Reviews app allows you to connect and import your Etsy reviews and display them on your website using beautiful widgets to attract more buyers. However, if the Etsy url you are trying to connect is not in the right format, the system will not accept it. The right Etsy url should follow this link structure - https://www.etsy.com/shop/YourShopName/reviews Wrong Etsy url structure - https://www.etsy.com/uk/shop/YourShopNamFew readers

• When I installed Kudobuzz, I didn't set up a password. Why is Kudobuzz requiring one?

  When you install Kudobuzz via a platform we support such as Shopify, Bigcommerce, Wordpress or Weebly, we allow you to log in to Kudobuzz directly from your site admin. This can be your default way of logging in all the time. If for some reason, you need to log in without logging in to your site admin, use our forgot password form to create a password.Few readers

• How can I delay the time it takes for a customer to be asked for a review?

  You can do that in your Configurations tab on the APM page (for customers who have APM). See the steps on how to go about it here.Few readers

• Can I use my Kudobuzz account on more than one site?

  Yes and No. If you want to display the same set of reviews to customers on both sites, then yes, you can use only one Kudobuzz account. This usually happens when you have two different domains for the same site, example, one for UK and the other for US. If however the sites are for two different businesses or the same business but for audiences that speak two different languages, you need to set up a Kudobuzz account for each site.Few readers

• I Have Installed the App, What Next?

  After installing the Kudobuzz app, here is a list of the things to do to get you started. 1. Connect social accounts Kudobuzz allows you to connect to your social accounts such as Etsy, Yelp, Google, and Facebook. The app then pulls in reviews from these social accounts for display on your site via our widgets. To connect to your social accounts, please see all related guides here If for some reason you will liFew readers

• Stuck at onboarding? Here's what to do.

  Some of our Wix users have an issue of getting stuck on the business details page of the onboarding process after they have installed the app. This usually happens when we're unable to retrieve some information from your Wix site because you're yet to add them. These information include your business email, and whether your website is actually live or otherwise. Without a stated email address in your Wix account, you won't be able to set up Kudobuzz properly, and, Kudobuzz won't workFew readers

• Why is my star rating and product reviews widgets not showing?

  There are two instances that will cause your product widget and/or your star rating widget not to show. When you don’t have product reviews yet or when no reviews are published for the product If you do not have product reviews, though the product widget will show an empty widget with a prompt for your visitors to leave reviews for your business, the star rating widget will not show at all. The star rating widget only shows when there are published product reviews for the particularFew readers

• Why can't my customers submit reviews from their email?

  Occasionally, we get feedback from customers about their customers not being able to click on the 'Submit' button in the APM email that goes out to them after they have made a purchase. This is largely due to the email client they use (Zoho, Safari,iCloud mail). When such issues happen, an immediate fix would be to use the 'View in Browser' button at the top of email message. However, to combat this issue permanently, we have also come up with a newly improved APM called the Campaigns, which hFew readers

• Why are my reviews not syncing even after adding Etsy URL

  You might added your Etsy URL but with the wrong format. Please make sure that it is the review URL and should look something like this: https://www.etsy.com/shop/yourshopname/reviews. If there's a country sub in there, you should remove that. If it's added successfully you should see it added with an 'x' button that allows you to remove it.Few readers

• Why are all my Amazon reviews not in?

  We understand how fetching in all your reviews is important to your business. However, due to the nature of Amazon review pages, we are limited by what reviews we can pull in. At the moment, we are only able to fetch reviews from Amazon urls that have a .com and .co.uk domain extension. For .co.uk Amazon urls, we are able to fetch only UK reviews on the page and for .com Amazon urls, we are able to fetch only US reviews on the page. We're continuously working on improving howFew readers

• I need to add another social account but I get the prompt: "You have exceeded your plan limit"

  Users on the free plan can only connect their Facebook account. All other accounts; Yelp, Etsy, Amazon, and Google, can be connected once you've upgraded to a higher plan. Please check this guide to upgrade your plan.Few readers

• What if i don't want the widget that shows on all pages, i want to show it on a specific page.

  Would you prefer to have a widget that shows only on a specific page instead of the onsite widget? Then try using our slider widget or full page widget to display your reviews. To remove the on-site widget, you'll need to turn off the Widget Visibility and Mobile Visibility on the 'customization' page. See the steps to do that here Then enable the slider widget, kindly follow the steps hereFew readers

• How to locate your product ID from your Shopify dashboard

  For the reviews on your CSV file to be properly assigned to the right products, you need to ensure that you include the proper product IDs in the file. If you have a hard time finding your product ID, this is the way to get it from your Shopify dashboard. To get the product ID from Shopify, these are the steps to follow: Step 1: Log in to your Shopify account. Step 2: Navigate to the Products. Step 3: Click on the product whose product ID is required. Step 4: Copy the ProdFew readers