How to respond to a question and publish the question and answer
We have the Question and Answer feature to help customers make inquiries about your products before making a purchase. If you have received a question from a customer and looking for how to respond to it, please follow the steps below.
On your dashboard, go to the Moderation menu
![](https://storage.crisp.chat/users/helpdesk/website/996c821fafea0800/93cdf1f9-a15d-4288-a21e-1cacea_veovvq.png)
Click on Questions and Answers.
![](https://storage.crisp.chat/users/helpdesk/website/5514c059f5c71800/c9c8e02e-b77d-47e6-b3d6-e3ca38_vqdww6.png)
On your Questions & Answer page, you’ll see the questions that have come through. The newer questions will be labeled as new.
![](https://storage.crisp.chat/users/helpdesk/website/14de9cdf2c9ea100/39d51dfe-12a5-44d2-bdf8-04d473_2yp0yq.png)
Click on a question and on the details side, leave your response. The visitor with the inquiry will receive an email notification for your answer.
![](https://storage.crisp.chat/users/helpdesk/website/b1793348d87c6000/32d87729-6f03-478b-9019-095ade_18c7yiv.png)
To publish a question, click the publish tab. Note: A published question will show all the answers under it.
![](https://storage.crisp.chat/users/helpdesk/website/5cc6dcc09646b400/bffae74f-04cd-4384-b5d6-add2fc_3jcpvm.png)
You're done!
On your dashboard, go to the Moderation menu
![](https://storage.crisp.chat/users/helpdesk/website/996c821fafea0800/93cdf1f9-a15d-4288-a21e-1cacea_veovvq.png)
Click on Questions and Answers.
![](https://storage.crisp.chat/users/helpdesk/website/5514c059f5c71800/c9c8e02e-b77d-47e6-b3d6-e3ca38_vqdww6.png)
On your Questions & Answer page, you’ll see the questions that have come through. The newer questions will be labeled as new.
![](https://storage.crisp.chat/users/helpdesk/website/14de9cdf2c9ea100/39d51dfe-12a5-44d2-bdf8-04d473_2yp0yq.png)
Click on a question and on the details side, leave your response. The visitor with the inquiry will receive an email notification for your answer.
![](https://storage.crisp.chat/users/helpdesk/website/b1793348d87c6000/32d87729-6f03-478b-9019-095ade_18c7yiv.png)
To publish a question, click the publish tab. Note: A published question will show all the answers under it.
![](https://storage.crisp.chat/users/helpdesk/website/5cc6dcc09646b400/bffae74f-04cd-4384-b5d6-add2fc_3jcpvm.png)
You're done!
Updated on: 17/08/2023
Thank you!