Articles on: FAQs

Why can't my customers submit reviews from their email?

Occasionally, we get feedback from customers about their customers not being able to click on the 'Submit' button in the APM email that goes out to them after they have made a purchase.

This is largely due to the email client they use (Zoho, Safari,iCloud mail). When such issues happen, an immediate fix would be to use the 'View in Browser' button at the top of email message.

However, to combat this issue permanently, we have also come up with a newly improved APM called the Campaigns, which has more useful features and allows our customers to send out review requests based on Segments they have created.

Once you switch to Campaigns and use the new Submit button, your customers should be able to leave reviews regardless of the email client they use.

Switch to the Campaigns feature now and let us know how it goes. Learn how to set it up here.

Updated on: 03/08/2022

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