Moderate

• How to Create Reviews (New)

  Kudobuzz allows you to add reviews that you may have either collected offline or collected using another platform. This guide will show you how to add such reviews manually. Go to Moderate from the left side menu on your dashboard. Click Create to begin adding a new review. Enter Customer name, emFew readers

• How to Import Reviews from a CSV file

  Kudobuzz allows you to add reviews that you may have either collected offline or collected using another platform. This guide will show you how to import existing reviews from a CSV file. From the dashboard, click on Moderate from the left side menu. 2.Once in the Moderate section, locate and click lick on Import button (https://storage.crisp.chat/users/helpdesk/website/b4624435cf53a80Few readers

• How to Import Reviews from Etsy? (New)

  Follow this guide to learn how to import your reviews from Etsy. On your dashboard, click on Reviews from the left-side menu options. Click on Import. Select "Etsy" fromFew readers

• How to Add Offline Reviews (New)

  Kudobuzz allows you to add reviews that you may have either collected offline or collected using another platform. This feature is only available for all platforms except Shopify. This guide will show you how to add such reviews. From the dashboard, click on Reviews from the left menu options. Choose Moderate option. (https://storage.crisp.chat/users/helpdesk/website/b4624435cf53a800/iFew readers

• How to Automatically Publish Reviews (New)

  When reviews come in from your social accounts and other sources, they are not published automatically. You will have to log in to your account to publish them. If this is somewhat of a hassle to you and you'd prefer that your reviews are automatically published once they come in, please continue reading. Follow this guide to customize your settings to automatically publish reviews based on their star ratings. On your dashboard, click on Reviews tab and select Moderate. (https://sFew readers

• How to Publish Reviews to your Site (New)

  All reviews that you add, collect or curate are displayed in the Reviews section of your dashboard. Follow this guide to get them published on your site. On your dashboard, click on Moderate Select Filter reviews and click the Unpublish review/reviews you want to publish. It will redirect you to all unpublished reviews. (https://storage.crisp.chat/users/helpdesk/website/b4624Few readers

• How to assign a review to multiple products (New)

  Occasionally you may receive a review that you wish to assign to multiple products. You can assign a review to one or more products. Here's how to go about it: 1-- Login to your dashboard, click on Moderate 2-- Look for the review you want to assign to multiple products, click on the review 3-- Click on ConveFew readers

• How to Import Reviews from a CSV File (New)

  Kudobuzz allows you to add reviews that you may have either collected offline or collected using another platform. This guide will show you how to import existing reviews from a CSV file. From the dashboard, click on Reviews from the left side menu. 2.Once in the Moderate section, locate and click lick on Import button (https://storage.crisp.chat/users/helpdesk/website/b4624435cf53a800/Few readers

• How to publish your comments to a review

  Adding comments to reviews allows you to respond to your customers in order to address their concerns in cases where the reviews are negative or to appreciate their feedback. Comments on a published review allow you to provide some context or background to the review and make it easy for visitors to understand the full picture and make quick decisions. To leave a comment on a review, follow the steps below: On the detailed view of a review, type out your comment and click on Send . (hFew readers

• How to convert a review to a product or business review (new)

  Occasionally you receive a business review that you would have preferred was assigned to a particular product or vice versa. With converting reviews, you can change a product review to become a business review and you can change a business review to become a product review. Converting a business review to a product review 1-- Login to your dashboard, click on Moderate 2-- Look for the review youFew readers

• How to filter your reviews

  In the Manage Reviews section, all your reviews are displayed in a chronological order. What if I have hundreds of reviews and want to quickly checkout those that are unpublished? What if I want to see all reviews with images/videos in them? If you're asking yourself these questions, note that you can filter through your reviews. The steps below will show you how: 1- Login to your Kudobuzz dashboard. 2- In your dashboard, click on Moderate (https://storage.crisp.chat/users/helpdesk/weFew readers

• How to feature your review

  You can now showcase the reviews that you are most proud of and the ones that speak the best about your products and business at the top of the widget. Here is how to do it: Log in to your dashboard Click on Moderate on the left side panel of your Kudobuzz dashboard Select the review you want to feature ToggleFew readers

• How to request a review update (New)

  Have you ever had customers who due to one reason or the other left a negative or low-rating review, but after communicating with them would want to update their review? This new Update Review feature provides the perfect chance to do that. Here are the steps to follow to send out an email to a customer to update their review. On your dashboard, go to Moderate Click on the review you want to get anFew readers

Show more articles

Collect

• Adding "Verified Reviewer" tags to your imported reviews

  Great news! It is now possible to verify reviews imported onto your dashboard. Let's take a look in the steps below: Create a new column in your CSV file and label the header as verified. Insert the data as true in each cell under the verified header column. Please note, this field is not really mandatory, but if the 'verified' column is not passed as 'true', it means the reviews are unverified by default. Meaning, they will not have the *'Verified reviewer' *tag attached toPopular

• How to Import Review Request

  This guide explains how to request reviews from multiple people at once using a CSV file. Ensure the Purchase mail settings are enabled. Not sure how? Follow this guide: Go to Moderate from the left side menu on your dashboard. Choose Collect and under Collect select Basic . Select Import request within this section. (https://storage.crisp.chat/users/helpdesk/website/b46244Few readers

• How to Add Review Request (Basic After Purchase)

  In this guide we will show you how to request a review from a potential reviewer manually using the Basic After Purchase email feature. Ensure the Purchase mail settings are enabled. Not sure how? Follow this guide: Go to Moderate from the left side menu on your dashboard. Click Collect and under Collect select Basic . Click on Add request within this section. (https://stoFew readers

• How to Setup After Purchase Mail (New)

  OVERVIEW Usually when customers buy products from your store, you’ll want to request reviews from them so you can use the reviews to attract more customers. The After Purchase Mail (APM) feature of the Kudobuzz Reviews app automatically sends out emails to your customers after they have made purchases from your store. Setting up your After Purchase Mail To set up your After Purchase Mail, follow the steps below: From the dashboard, click on Collect from the left menu options. (httpsFew readers

• How to Manually Request for Reviews (New)

  Apart from the automatic review request emails we send on your behalf when orders are made on your store, we have the Manual Review Request (MRR) feature that allows you to request for reviews from persons by manually adding their details into our system. The MRR feature is pretty useful for users who provide services. Once you have an email after providing a service, you can add it to our system and the system will send a review request to the email using a customizable email template. Here’sFew readers

• How to block user? (New)

  There are times you want to prevent certain people from receiving review request emails from your business for whatever reason. This is how to go about it: Enter your Kudobuzz dashboard and click on Block Reviewer under Collect on the left side panel On the Block Reviewer page, click the Add Reviewer button. (https://storage.crisp.chat/users/helpdesk/website/b4624435cf53a800/imagebz6lpf.pFew readers

• How to Create a Review Campaign

  The Review Campaign feature allows you to easily collect more customer feedback by sending automated review requests to your clients. Boost credibility, improve product ratings, and build trust with minimal effort. On the dashboard, click 'Review' tab and select the Advanced button under 'Collect' Click on Create (https://storage.crisp.chat/users/helpdesk/website/b4624435cf53aFew readers

• How to create customer segments?

  This feature helps businesses personalize communication, target promotions, and enhance the customer experience by grouping customers according to specific criteria, such as demographics, buying behavior, interests, or value to the business. Proceed to the 'Reviews' tab and select 'Collect' option Click on 'Advanced' and select 'Customer'. (https://storage.crisp.chat/users/helFew readers

• How to collect photo and video reviews (New)

  Visual marketing is a great way to get more sales for your business. Photos and videos from customers make it easy for visitors to your site to get convinced to buy from you thereby increasing conversion rate. Our After Purchase Mail (APM) feature allows reviewers to add media to their reviews and make the review compelling. Things to remember: You can turn on the ability to collect photo reviews if you're on the Lunch plan and the video when on the Dinner plan. There is a limit of 1MB per mFew readers

• Block Reviewers in Bulk via a CSV file

  The Block Reviewer feature is a powerful tool to manage your feedback effectively. Blocking a reviewer helps maintain the integrity of your review process. Here are key reasons to consider: Previous Review Submitted : Prevents further review requests from customers who have already submitted feedback. Spam/Inappropriate Content: Helps maintain a positive review environment by blocking spammy or inappropriate submissions. Customer Request: Respects customers’ wishes to stop recFew readers

• Learn more about Smart Review Requests

  You can use the Smart Review Request feature to request business reviews from your customers, instead of reviews directly linked to the products they purchased from your store. See the guide below on how to set it up. From the dashboard, click on Collect from the left menu options. Click on the Settings button (https://storage.crisp.chat/users/helpdesk/website/b4624435cf53a800/imageFew readers

• How to import users (Customer segments) - New

  On the dashboard, click Advanced under Collect On the Advance page click Customer On the Customer page click, on Import Customers Download sample file to see that what you have corresponds with what's in theFew readers

Show more articles

Questions & Answers

• How to disable Questions and Answers on your widgets (New)

  Questions and Answers (Q&A) feature allows you to receive queries/inquiries in the form of questions from visitors of your site via our widgets on display on your site. You may respond to these questions and then choose to display both the question and answers on the widgets to help future site visitors make quick decisions. Should you want to disable the ability to collect questions and answers, follow these steps; Note: You will need to be on the Lunch and higher plans to use the Q&A featFew readers

• How to answer a question and publish both the question and response.

  Go to the Reviews Tab: On the left sidebar, click on Reviews to open the Reviews section. Within the Reviews tab, select Questions & Answers to view customer questions. Find the question you want to answer and click on it. Type your response in the "Enter your answer" field at the bottom.Few readers