How to Set Up After-Purchase Review Requests in Shoplazza
OVERVIEW
After customers buy from your store, it's the perfect time to ask for a review. Those reviews help build trust and encourage new shoppers to buy from you.
The After-Purchase Mail (APM), also called Request Reviews (RR), feature in the Kudobuzz Reviews app automatically sends review request emails to customers after they complete a purchase.
This guide shows you how to set it up and customize it from your Kudobuzz mini-dashboard inside Shoplazza.
Accessing Review Request
To get started:
- From your Kudobuzz dashboard, click Reviews in the left menu panel.
- Select Request Reviews from the menu bar above the reviews list.
Customization Options
Here are the settings you can adjust to match your business needs:
- Request Reviews Status(On/Off)
Use the enable/disable toggle to control whether review request emails are sent out.
- Toggle ON – Review requests will be sent automatically after purchases.
- Toggle OFF – No review requests will go out. Use this if you need to pause emails temporarily.
- Email Customization
You have full control over the content of your review request emails. You can:
- Edit the subject line – Use any persuasive subject line you'd prefer to represent your brand tone.
- Edit the email body – Write persuasive copy to encourage customers to leave a review. You can also translate the entire email into a different language.
Important: Ensure to keep the default variables, for example {{review_form}} , and the rest of the variables intact. This is what embeds the review form in the email.
- Save and Test
- After making your changes, click Save Settings to apply them.
- Scroll to the bottom of the page to send yourself a test email, this lets you preview exactly what your customers will receive.
Updated on: 17/08/2026
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