How to respond/reply to reviews?

Note: You need to be in the right plan to be able to respond to customers' feedback.

You can only respond to reviews that have email addresses. For example, reviews from your socials don't have email addresses, and so you're unable to respond to them.



You can only respond to customer reviews with emails, as the replies would go directly to their email. Of course, you still have the option to publish them so they show on your site.

Replying to Reviews

Click the 'Moderate Page' under 'Reviews' tab

Select the review you want to respond to.

Leave a reply in the space provided


Click 'Send'
5. Once you sent your feedback. You have the option to publish it so everyone can see your response.

Updated on: 19/05/2025