How to answer a question and publish both the question and response.
Go to the Reviews Tab: On the left sidebar, click on Reviews to open the Reviews section.
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Within the Reviews tab, select Questions & Answers to view customer questions.
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Find the question you want to answer and click on it. Type your response in the "Enter your answer" field at the bottom.
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Send and Publish: Once your answer is ready, click Send to respond, and Publish to make the question and answer visible to customers.
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Your response is now published for other customers to view.
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Within the Reviews tab, select Questions & Answers to view customer questions.
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Find the question you want to answer and click on it. Type your response in the "Enter your answer" field at the bottom.
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Send and Publish: Once your answer is ready, click Send to respond, and Publish to make the question and answer visible to customers.
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Your response is now published for other customers to view.
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Updated on: 28/11/2024
Thank you!