> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.kudobuzz.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why is the Kudobuzz app not installing on my Wix site?

If you're having issues installing the Kudobuzz app on your Wix site, one or both of the following reasons could be the cause:

1.  ### Your site is not published
    

For the Kudobuzz app to install successfully, your Wix site needs to be published and live. If you're yet to publish your site, do so, then delete the app and reinstall it and it should install successfully.

### 2. You have not provided your email address in your Wix settings area

You will need your email added to your Business Info in your Wix settings area. Make sure to have added it. Here are screenshots showing how to add it:

![](https://storage.crisp.chat/users/helpdesk/website/7a596def17d8b000/33c59bf8-a5e3-4274-b37d-f537fb_n3p9wt.png)

![](https://storage.crisp.chat/users/helpdesk/website/fc67a4e0aec38000/ac2dfe0d-3595-4432-af8a-c867de_1ffwjpv.png)