> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.kudobuzz.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Set Up After-Purchase Review Requests in Shoplazza

**OVERVIEW**

After customers buy from your store, it's the perfect time to ask for a review. Those reviews help build trust and encourage new shoppers to buy from you.
The **After-Purchase Mail (APM),** also called **Request Reviews (RR)**, feature in the Kudobuzz Reviews app automatically sends review request emails to customers after they complete a purchase.
This guide shows you how to set it up and customize it from your Kudobuzz mini-dashboard inside Shoplazza.

**Accessing Review Request**

To get started:
1. From your Kudobuzz dashboard, click **Reviews** in the left menu panel.
2. Select **Request Reviews** from the menu bar above the reviews list.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/4/6/2/b4624435cf53a800/rr_2qwcnl.png)

**Customization Options**

Here are the settings you can adjust to match your business needs:

1. **Request Reviews Status(On/Off)**

Use the **enable/disable toggle** to control whether review request emails are sent out.
* **Toggle ON** – Review requests will be sent automatically after purchases.
* **Toggle OFF** – No review requests will go out. Use this if you need to pause emails temporarily.

2. **Email Customization**

You have full control over the content of your review request emails. You can:
* **Edit the subject line** – Use any persuasive subject line you'd prefer to represent your brand tone.
* **Edit the email body** – Write persuasive copy to encourage customers to leave a review. You can also translate the entire email into a different language. 
Important: Ensure to keep the default variables, for example `{{review_form}}` , and the rest of the variables intact. This is what embeds the review form in the email.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/4/6/2/b4624435cf53a800/rr_kulrkf.png)
3. **Save and Test**

* After making your changes, click **Save Settings** to apply them.
* Scroll to the bottom of the page to **send yourself a test email,** this lets you preview exactly what your customers will receive.
| Note: You're limited to 10 test emails per day.