> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.kudobuzz.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to request a review update (New)

Have you ever had customers who due to one reason or the other left a negative or low-rating review, but after communicating with them would want to update their review? This new Update Review feature provides the perfect chance to do that.

Here are the steps to follow to send out an email to a customer to update their review.

On your dashboard, go to **Moderate**

![](https://storage.crisp.chat/users/helpdesk/website/b4624435cf53a800/image_1rdwcsb.png)

Click on the review you want to get an update for.

![](https://storage.crisp.chat/users/helpdesk/website/b4624435cf53a800/image_1kouo9i.png)

Click the **Request an Update** button

![](https://storage.crisp.chat/users/helpdesk/website/b4624435cf53a800/image_de3y52.png)

Fill in the required fields, making sure to leave the custom variables as they are

![](https://storage.crisp.chat/users/helpdesk/website/b4624435cf53a800/image_1yj38ii.png)

Click **Send** to send your email

Done!