> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.kudobuzz.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to create customer segments?

This feature helps businesses personalize communication, target promotions, and enhance the customer experience by grouping customers according to specific criteria, such as demographics, buying behavior, interests, or value to the business.

1. Proceed to the ** 'Reviews' ** tab and select **'Collect**' option

![](https://storage.crisp.chat/users/helpdesk/website/b4624435cf53a800/image_30mxo1.png)

2. Click on ** 'Advanced'** and select **'Customer'**.

![](https://storage.crisp.chat/users/helpdesk/website/b4624435cf53a800/image_14fvh8t.png)

3. Proceed adding customer manually. For bulk customers, click Import Customers

![](https://storage.crisp.chat/users/helpdesk/website/b4624435cf53a800/image_1m4fwga.png)

![](https://storage.crisp.chat/users/helpdesk/website/b4624435cf53a800/image_6kt98s.png)

4. Add customer details.

![](https://storage.crisp.chat/users/helpdesk/website/b4624435cf53a800/image_sp2f8k.png)

5. Done.